Customer Service

We make sure that shopping online as well as in store is effortless at Theatrics Plus. Providing a good experience to our customers is our top priority.

Below are some FAQS

What are your customer service hours?

Our Customer Service Team is available Call us at 416-924-1263 during our hours of operation or email us at We always welcome feedback or suggestions too.

Who can I contact regarding a question or to share feedback about a store experience?

If you would like to contact someone regarding an experience in our retail store e-mail us at or call 1-416-924-1263.

What is your return policy?  

At theatrics plus no sale is ever final. For detail information on return and exchanges please visit the following link:

Do you sell other products not listed on

Yes, we do. As it is not possible to list everything online, we would suggest giving us a call or emailing us to inquire about other products. We will gladly help you find what you are looking for.

How are taxes calculated?

Sales tax is calculated based on your shipping address. The amount of sales tax charged is based on current local tax rates. Shipping charges may also be subject to sales tax in applicable provinces. Sales tax will be refunded for returned items. At the time of checkout, we will include the tax to your order to cover the applicable tax..

 Do you ship internationally?

We only ship to the US and Canada.



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